Say hello if you see me at my day job, writing software is just a hobby for me.
I can help with app issues but tell me what you see. Writing 'It doesn't work' ( or the equivalent) is useless. A lot of the email I receive has little troubleshooting value. I don't know if yo u are a Pilot/FA, I don't know where you are based. Seriously, 90% of my emails I can only guess at what is going. I may just start saying, "It's works when I do it, try it like that"