• VIEW your UAL profile on AOL and make sure the information is correct.  Click Here to view.
   

• TURN OFF your firewall or configure it.  If you have Norton Internet Security  then click HERE. If you have some other firewall software configure it so both UTERM.EXE and LOADNET.EXE can connect.  These files are found in c:\program files\VB2000.
   

• INSTALL the Microsoft Java Virtual Machine if yours is out of date or as a last resort if nothing else works <click Here>       

•  Scripting errors!  A number of users cannot log on due to scripting errors.  I am not sure what this means but the problems is a windows issue.  First try re-installing windows scripting at this link Install Scripting.  If that does not work then visit Microsoft Scripting trouble Shooting.  http://support.microsoft.com/kb/308260
   

• Here is the AOL  link for trouble shooting in case you are unable to log on. http://airline.compuserve.com/UAL/ualfaq.asp 
   

• From the Windows Control Panel select Internet Options then the Privacy tab then the Advanced button.  Configure as shown in photo #2.

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